Having problems? We're here to help

If you've encountered problems whilst using our website, please tell us about them and we'll try to help. Use the form below to send us a message. Please describe the problem in as much detail as possible, and tick the box if we may contact you for further information.

Please don't hesitate to let us know if something isn't working properly. We do want to know about it, and we will be using our visitors' comments to help us to improve the site.

Please tick the box if you would like a response.

We value all feedback from visitors to our site, so if you have asked us for a reply we will try to get back to you as soon as possible.

Please check that the email address you have given us is correct, as otherwise we will not be able to send you the information that you have requested.

Before you fill in that form…

You may find it helpful to check out our Technical Information page, where your question may have been answered already.

If you report a problem we may use information about your browser and operating system to help us to find out what's wrong.